Privacy Policy — fb111

About This Privacy Policy ●

This Privacy Policy describes how fb111 ("we", "us", "our") collects, uses, stores, and protects information obtained from users ("you", "your") who access or use the fb111 platform, including our website, games, sports betting services, and all related features accessible through fb111.club.

By creating an account or using any part of our platform, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any portion of this policy, please refrain from using our services.

Our Core Privacy Commitments ●

At fb111, privacy is not an afterthought — it is built into the foundation of how we operate. Here is what we pledge to every player on our platform.

Information We Collect ●

To provide you with a complete, secure, and personalised gaming and betting experience on fb111, we collect the following categories of information when you register, play, transact, or interact with our platform:

• Identity Information: Full name, date of birth, gender, and a government-issued identification document (for account verification and age confirmation in compliance with our 21+ policy).
• Contact Information: Email address, mobile phone number, and residential city (e.g., Dhaka, Chittagong, Sylhet, Khulna) used for account management and support communication.
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank), deposit amounts, withdrawal requests, and transaction history — used solely to process payments and prevent fraud.
• Technical Information: IP address, device type, operating system, browser type, session duration, pages visited, and referral source — collected automatically to ensure platform stability and security.
• Behavioural and Gaming Data: Bet history, game preferences, session frequency, win/loss records, and bonus usage — used to personalise your experience and to fulfil responsible gaming obligations.

We do not collect sensitive personal data such as biometric identifiers, health records, racial or ethnic origin, political opinions, or religious beliefs. The information we gather is strictly limited to what is operationally necessary.

How We Use Your Information ●

The personal data we collect is used for specific, legitimate purposes only. We do not use your data beyond the purposes listed below without obtaining your explicit consent first:

• Account Creation and Management: To register your fb111 account, verify your identity, manage your player profile, and maintain accurate account records.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, and to maintain a complete, auditable transaction record.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and deliver timely assistance across our support channels.
• Platform Improvement: To analyse usage patterns, identify bugs, test new features, and continuously improve the quality and performance of fb111's services.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other unlawful activities on our platform.
• Promotional Communications: To send you opt-in offers, bonus notifications, tournament updates, and seasonal promotions related to Eid, Pohela Boishakh, BPL, and IPL — only if you have consented to receive such communications.

How We Share Your Information ●

fb111 treats your personal data with the utmost discretion. We do not share, sell, or disclose your information to outside parties except in the following strictly defined circumstances:

• Payment Processors: We share the minimum required financial data with authorised payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks) strictly to complete your requested transactions.
• Technology and Service Providers: We engage third-party vendors for hosting, analytics, customer support tools, and security monitoring under strict data processing agreements that prohibit them from using your data for any purpose other than providing their contracted service.
• Legal Obligations: We may disclose your information to law enforcement or regulatory bodies when we are legally required to do so, or when disclosure is necessary to prevent imminent harm or investigate suspected illegal activity.

Cookies and Tracking Technologies ●

fb111 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us deliver a consistent, personalised experience each time you visit. We use the following types:

• Essential Cookies: Required for the platform to function correctly — these handle session authentication, security tokens, and core navigation. They cannot be disabled without impairing service functionality.
• Performance and Analytics Cookies: Used to collect anonymised data on page views, session length, and feature usage — helping us identify performance bottlenecks and prioritise improvements.
• Preference Cookies: Store your in-app settings such as language selection, display preferences, and notification choices so you do not need to re-configure them on each visit.

You may adjust your browser settings to refuse or delete cookies at any time. However, disabling essential cookies may prevent you from logging in or accessing certain platform features. We do not use cookies for cross-site behavioural advertising.

Data Retention ●

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting our legal, regulatory, accounting, and reporting obligations. The specific retention periods we apply are as follows: active account data is retained throughout the duration of your account; financial transaction records are retained for a minimum of five (5) years for audit and anti-money-laundering compliance; marketing communication preferences are retained until you withdraw your consent; technical and analytical logs are retained for up to twelve (12) months in anonymised form.

When personal data is no longer required, we securely delete or anonymise it in a manner that prevents reconstruction. You may also request the deletion of your data at any time by contacting our support team, subject to our legal retention obligations.

Your Privacy Rights ●

As a valued fb111 player, you have the following rights regarding your personal data. You may exercise any of these rights at any time by submitting a request to our support team at [email protected]. We will respond to verified requests within a reasonable timeframe:

• Right of Access: You may request a copy of the personal data we hold about you, including the categories of data, the purposes of processing, and the third parties with whom it has been shared.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: Subject to our legal retention obligations, you may request the deletion of your personal data. We will action such requests promptly unless we are legally required to retain the data.
• Right to Object: You may object at any time to your data being used for direct marketing, profiling, or any processing based solely on automated decision-making that significantly affects you.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider of your choice.

To exercise any of the rights above, please contact us at [email protected] with your registered email address and a description of your request. We may ask you to verify your identity before processing your request to protect against unauthorised access.

Data Security Measures ●

fb111 implements a multi-layered security architecture to protect your personal and financial data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing using industry-standard algorithms, two-factor authentication options for account access, regular third-party security audits and penetration testing, and 24/7 automated monitoring for suspicious activity patterns.

Our internal access controls ensure that only staff members with a specific, documented operational need can view sensitive player data. All internal data access events are logged and reviewed regularly by our security team. In the event of a data breach that poses a risk to your rights or freedoms, we will notify affected users promptly and take immediate remediation steps.

Third-Party Links and Services ●

The fb111 platform may reference or integrate third-party service providers including game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While we vet our partners carefully, fb111 is not responsible for the independent privacy practices of these providers. Their data handling is governed by their own privacy policies. We recommend reviewing the privacy policies of any third-party service you interact with through our platform.

Children's Privacy and Age Restriction ●

fb111 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe your child has created an account or submitted personal information on our platform, please contact us immediately at [email protected] so we can investigate and take appropriate action, including permanent account closure and data deletion.

We may employ age verification procedures as part of our know-your-customer (KYC) process to prevent underage access. Players who cannot verify their age in accordance with our requirements will have their accounts suspended and funds withheld pending further review.

Changes to This Privacy Policy ●

fb111 reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, our business practices, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or through a prominent notice on the platform.

Your continued use of fb111 following any posted updates constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should discontinue use of our platform and may request the deletion of your account and associated data.

Contact Us ●

If you have any questions, concerns, or requests relating to this Privacy Policy or to how fb111 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related inquiries within 5 business days.

Email us at: [email protected]